Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact forms or booking calendar
• Request a consultation or quote
• Subscribe to our communications
• Contact us via phone, email, or other means

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Project details and preferences
• Communication history and preferences
• Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our gym design and equipment services
• Respond to your inquiries and provide customer support
• Schedule consultations and manage appointments
• Send you relevant information about our services and products
• Send you marketing communications about new equipment, products, and promotional offers
• Communicate about your projects and orders
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our website, conducting business, or serving you (such as payment processors, delivery companies, or CRM platforms)
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred

4. Third-Party Services

Our website integrates with third-party services to enhance functionality:

• CRM Platform: Our contact forms and booking calendar are powered by a customer relationship management platform. Information submitted through these forms is subject to their privacy policy
• Google Services: We use Google Fonts and may use Google Analytics for website optimization
• Bootstrap CDN and Font Awesome: For website styling and functionality

These third-party services have their own privacy policies, and we encourage you to review them.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship with you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential cookies for website functionality
• Analytics cookies to understand how visitors use our site
• Third-party cookies from embedded services

You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

10. International Data Transfers

If you are located outside of Canada or the United States, please note that the information you provide may be transferred to and processed in countries where our servers are located or our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Post the updated policy on this page
• Update the "Last updated" date at the top of this policy
• For material changes, we may provide additional notice

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

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